Refund policy

Return & Refund Policy — Alhan Studio

At Alhan Studio, each piece is made to order and prepared with care after your order is confirmed. Please review the product details and size guide carefully before placing your order.

Returns & Exchanges
Due to the made-to-order nature of our products, we do not accept returns or exchanges for change of mind, incorrect size selection, personal preference, or minor color variations.

If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery with clear photographs and an unboxing video. Once the issue has been reviewed and approved by our team, we will arrange an appropriate replacement, exchange, or refund.

Items that have been worn, washed, altered, damaged after delivery, or have had their original tags removed will not be eligible for return or exchange.

Cancellations
Because each piece is made to order, production begins after your order is confirmed. Once your order has entered production, it cannot be cancelled or modified.

Refunds
Refunds are only issued for eligible cases that have been reviewed and approved by Alhan Studio. Approved refunds will be processed through the applicable payment method. Processing times may vary depending on the payment provider.

Color Variation
Actual product colors may vary slightly due to lighting, photography, editing, and individual screen/display settings. Minor variations in color are not considered defects and are not eligible for return or refund.

Made-to-Order Timeline
All Alhan Studio pieces are made to order. Please allow approximately 10–15 working days for production before dispatch. Shipping/delivery time is additional to this production period.

Advance Payment
Orders are confirmed upon receipt of the required advance payment.