Terms of service

Terms of Service — Alhan Studio

Welcome to Alhan Studio. By accessing our website or placing an order with us, you agree to the following Terms of Service. Please read these terms carefully before making a purchase.

1. Products

Alhan Studio offers clothing designed and produced with care. Our products are made to order, meaning production begins after an order has been confirmed.

We make every effort to display our products, colors, details, and descriptions as accurately as possible. However, actual product colors may vary slightly due to lighting, photography, editing, and individual screen or display settings.

2. Sizing

Customers are responsible for reviewing our size guide and selecting the appropriate size before placing an order.

Please ensure that your selected size is correct before confirming your purchase. Incorrect size selection does not qualify for a return, exchange, or refund under our Return & Refund Policy.

3. Made-to-Order Products

All Alhan Studio pieces are made to order and generally require approximately 10–15 working days for production and preparation before dispatch.

This timeframe refers to production only and does not include shipping or delivery time.

While we aim to complete all orders within the stated timeframe, occasional delays may occur due to high order volumes, material availability, public holidays, or circumstances outside our reasonable control.

4. Orders & Payments

Customers are responsible for ensuring that all information submitted when placing an order, including their name, contact details, selected size, and delivery address, is accurate.

Orders are confirmed upon receipt of the required advance payment.

Alhan Studio reserves the right to refuse or cancel an order in cases involving incorrect pricing, suspected fraudulent activity, product availability issues, or other circumstances that prevent us from fulfilling the order. If Alhan Studio cancels a paid order, the applicable amount paid for that order will be refunded.

5. Cancellations

Because our products are made to order, production may begin shortly after an order is confirmed.

Once an order has entered production, it cannot be cancelled or modified.

Customers are therefore encouraged to carefully review their order before completing payment.

6. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Due to the made-to-order nature of our products, we do not accept returns or exchanges for change of mind, personal preference, incorrect size selection, or minor color variations.

If an incorrect, damaged, or defective product is received, customers should contact Alhan Studio within 48 hours of delivery in accordance with our Return & Refund Policy.

7. Shipping & Delivery

Production and delivery times are separate. The 10–15 working day made-to-order period applies before dispatch.

Customers are responsible for providing complete and accurate delivery information.

Delivery times after dispatch may vary depending on the destination, courier service, public holidays, weather, and other circumstances outside our reasonable control.

8. Pricing

All prices displayed on our website are shown in the currency indicated at checkout.

Prices, promotions, and discounts may change from time to time. The price applicable to an order will be the price displayed at the time the order is placed, subject to correction of genuine pricing or technical errors.

9. Intellectual Property

All content associated with Alhan Studio, including our brand name, logo, product photographs, graphics, designs, written content, and other original materials, belongs to Alhan Studio or is used with appropriate permission.

Such content may not be copied, reproduced, distributed, commercially used, or represented as another brand's content without permission.

10. Website Use

You agree not to misuse our website, attempt to interfere with its operation, submit fraudulent information, engage in unauthorized activities, or use our website for unlawful purposes.

We reserve the right to restrict or refuse service where misuse, fraud, or violation of these terms is reasonably suspected.

11. Privacy

Personal information provided through our website is handled in accordance with our Privacy Policy.

Information required to process orders may be shared with relevant service providers, such as payment and delivery partners, where necessary to complete your purchase.

12. Changes to These Terms

Alhan Studio may update these Terms of Service when necessary. Any updated version will become effective once published on our website, subject to applicable law.